Privacy Policy

1. Introduction

Welcome to Dubai Tours. Your privacy is important to us. This Privacy Policy describes how we handle information provided by visitors, customers, and users of our website.

By using our website, submitting a booking form, contacting us, or requesting tour information, you agree to the collection and use of information in accordance with this Privacy Policy.

This policy is intended to be informative and transparent. It explains what data we may collect, why we collect it, how we use it, and what choices you may have regarding your information.

2. Information We May Collect

We may collect personal and non-personal information when you interact with our website or services.

Personal Information

Personal information means information that can identify you directly or indirectly. This may include:

• Your full name
• Email address
• Phone number or WhatsApp number
• Nationality or country of residence, if needed for booking requirements
• Hotel name, pickup location, or meeting point details
• Preferred travel date and time
• Number of adults, children, or guests
• Special requests related to your booking
• Payment confirmation details, if applicable
• Any other information you voluntarily provide to us

Non-Personal Information

We may also collect non-personal technical information, such as:

• Browser type and version
• Device type
• IP address
• Pages visited on our website
• Date and time of your visit
• Referral source, such as search engines or social media platforms
• General website usage data

3. How We Collect Information

We may collect information in the following ways:

• When you fill out a booking form on our website
• When you contact us by email, WhatsApp, phone, or website form
• When you request details about a tour, ticket, cruise, safari, or attraction
• When you complete a payment or send payment confirmation
• When you subscribe to updates, offers, or communications
• Through cookies, analytics tools, and website tracking technologies

4. How We Use Your Information

We use your information to provide, improve, and manage our services. This may include:

• Processing tour, ticket, cruise, safari, and attraction booking requests
• Confirming availability with suppliers, operators, or service providers
• Communicating with you about your booking or enquiry
• Sending booking confirmations, updates, meeting point details, or pickup information
• Responding to customer support questions
• Managing date changes, cancellation requests, or supplier policy questions
• Improving our website, services, and customer experience
• Sending promotional offers or updates, only where allowed and appropriate
• Preventing misuse, fraud, or unauthorized activity
• Complying with legal, regulatory, or operational requirements

5. Sharing Information with Suppliers and Operators

Dubai Tours may work with third-party suppliers, licensed tour operators, attraction providers, transportation providers, ticket suppliers, or booking partners in order to arrange your selected service.

To complete your booking, we may need to share relevant booking information with these partners. This may include your name, contact details, number of guests, selected date, pickup location, ticket option, and any special requests.

We only share information that is reasonably necessary to arrange, confirm, or support your booking.

6. Payments and Financial Information

If online payments are available on our website or through a payment link, payment processing may be handled by third-party payment providers.

We do not intentionally store full credit card numbers or sensitive banking details on our website. Payment information may be processed securely by the relevant payment gateway or payment provider.

We may keep limited payment-related records, such as payment status, transaction confirmation, invoice details, booking reference, and amount paid, where necessary for accounting, booking confirmation, dispute handling, or legal compliance.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience, understand website traffic, and analyze how visitors use our pages.

Cookies are small files stored on your device. They may help us remember user preferences, improve website performance, and understand which pages are most useful to visitors.

You can usually manage or disable cookies through your browser settings. However, disabling cookies may affect some website features or functionality.

8. Analytics and Marketing Tools

We may use analytics tools, advertising platforms, or marketing services to understand website performance and improve our offers. These tools may collect non-personal information such as page views, traffic sources, device type, and general user behavior.

We may also use remarketing or advertising tools to show relevant ads or content to visitors who have interacted with our website. These tools are managed by third-party platforms and may be subject to their own privacy policies.

9. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage is 100% secure. While we aim to protect your information, we cannot guarantee absolute security of data transmitted through the internet.

We recommend that you do not send highly sensitive personal information through unsecured communication channels.

10. Data Retention

We may retain your information for as long as reasonably necessary to provide our services, manage bookings, comply with legal obligations, resolve disputes, maintain business records, and improve our services.

Booking-related information may be kept for operational, accounting, customer service, and legal reasons. When information is no longer needed, we may delete, anonymize, or securely store it according to business and legal requirements.

11. Your Rights and Choices

Depending on applicable law, you may have certain rights regarding your personal information. These may include:

• The right to request access to personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your information, where legally possible
• The right to object to certain uses of your information
• The right to unsubscribe from marketing messages
• The right to contact us with privacy-related questions or concerns

To make a privacy-related request, you may contact us using the email address provided at the end of this policy.

12. Marketing Communications

If you contact us, submit a form, or request information, we may communicate with you about your enquiry or booking.

We may also send promotional offers, travel suggestions, or updates if you have agreed to receive them or where permitted by applicable rules. You can request to stop receiving marketing communications at any time by contacting us.

13. Third-Party Links

Our website may contain links to third-party websites, payment pages, booking platforms, social media pages, or external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

14. Children’s Privacy

Our services may include family-friendly tours and attractions, but our website is not intended to collect personal information directly from children without consent from a parent, guardian, or responsible adult.

If you are booking for children, the adult making the booking is responsible for providing accurate information and confirming that they have authority to make the booking.

15. International Visitors

Dubai Tours may serve visitors from different countries. By submitting your information through our website or communication channels, you understand that your information may be processed in the United Arab Emirates or by service providers involved in your booking.

Data protection laws may vary depending on your location. We aim to handle personal information responsibly and transparently.

16. Booking Accuracy and Customer Responsibility

Customers are responsible for providing accurate booking details, including names, dates, number of guests, pickup locations, contact details, ticket options, and special requests.

Incorrect or incomplete information may affect booking confirmation, pickup arrangements, ticket issuance, supplier coordination, or service delivery.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business operations.

Any updates will be posted on this page with an updated date. We encourage users to review this Privacy Policy periodically.

18. Contact Us

If you have any questions about this Privacy Policy, how your information is used, or if you would like to make a privacy-related request, you can contact us using the details below.